How does leadership work at Freestyle?
I recognise that leadership is needed, but it can come from many different places. It doesn’t have to come from one person and one person alone. A number of people throughout an organisation should also be leaders in what they do and provide that leadership to the rest of the team. And it could be different people in different circumstances, it could be the person who has hold of a pen at the whiteboard in that moment.
How do you support people with the pressures of agency life and inspire them to grow and develop?
Our world can be a stressful environment, and you ask an awful lot of people at times. In order for people to cope with that you have to give them control. You have to give them a sense of their own development, and their own ability to make a difference. And if that means their development is not to be in this company forever that’s acceptable, that’s ok. I think a lot of employers rally against that, which has always seemed crazy to me.
As an example, when one of our employees came to us and said she wanted to do a counselling course part time, we let her do it. And she became a much happier person as a result. Much more fulfilled and she’s gone off to do counselling now which is brilliant. And ok, she’s left the business, but it wasn’t a bad experience.
I’ve sat in interviews and said ‘if your goal is to have your own business in five years, brilliant’. Come in here and we’ll teach you everything we can and help you become that. Because if you have your own business, you’ll probably work with us in the future anyway.