We're looking for a

UX Researcher

Employment type:

Full time

Role location:

The Barns/Hybrid

In a nutshell

UX at Freestyle; At Freestyle, we pride ourselves on crafting a variety of cutting-edge solutions, from websites to mobile apps, web applications, digital tools and integrations. We have a small UX and design team with established processes to hit the sweet spot between business and user needs. Our solutions are underpinned by a ‘Jobs to be Done’ framework, informed by a combination of qualitative and quantitative techniques. And that’s where you come in.

The role;

Are you a strategic UX Researcher, passionate about using data and user testing techniques to shape digital experiences?.We’re looking for passionate and talented people with an eagerness to learn and a desire to collaborate with the wider team…so don’t be put off if you don’t tick all the boxes…if you’ve got some experience and a willingness to dive in and learn we’d love to hear from you!

As part of our growing team, you’ll have the opportunity to make a significant impact on our clients’ success and help improve our UX processes for the future. At Freestyle, we come to work to transform our clients’ worlds with digital transformation. It’s what bonds & drives us to do our best work every day.None of us is as smart as all of us. We all took different journeys to get here, so we bring unique ideas and perspectives. Bring your differences and help challenge us to create success.

At Freestyle, we’ve built a culture where creativity flourishes through collaboration with talented professionals from varied backgrounds. As an equal opportunity employer, we celebrate diversity and strive to create an environment where every team member’s unique perspective is valued and respected. We welcome applications from candidates of all backgrounds and experiences. Together, we foster open-mindedness and embrace diverse ideas, providing equal growth opportunities for all.

Join our tribe of Freestylers, where we’re dedicated to creating success by embracing the power of diversity.

We don’t expect you to have experience and confidence in all of the role responsibilities listed below. We will support and train you to fulfil the role and encourage you to apply without having expertise in every single area.


Salary Range



What the day to day might look like (your responsibilities!);

  • Develop and implement UX research and solutions that align with clients’ goals and deliver memorable, human digital  experiences.

  • Support the client services team in understanding  client needs and creating compelling UX proposals. 

  • Conduct robust and unbiased user research, user testing and data analysis to understand expectations, pains, gains and unmet needs. 

    • Draft and create user feedback surveys

    • Plan and facilitate user interviews and 1:1 observed user testing sessions

    • Plan and create user-led testing of prototypes and digital experiences

    • Conduct dummy runs through journeys and interactions to identify opportunities for improvement and optimisation

    • Review real user session recordings and heatmaps for indicators of barriers and opportunities for improvement

    • Review and manipulate website engagement data, both in platform and exported (eg. Google Analytics, Data Studio, Adobe Analytics)

    • Thematic and numerical analysis analysis of all behaviour data and findings

  • Create and share research findings with clients using clear and compelling data visualisation, presentation slides and reports.

  • Create essential UX artefacts such as information architecture, site structures, journey maps, storyboards and user flows.

  • Collaborate closely with cross-functional teams to translate research findings into actionable design and development recommendations.

  • Take a lead role in client meetings when necessary, confidently presenting UX techniques and artefacts, addressing client feedback and ensuring project success.

  • Facilitate client workshops in discovery and stakeholder needs gathering

  • Support new business proposals and attend pitches where needed.

  • Advocate for accessibility and inclusivity in all UX & design decisions, ensuring that our digital solutions are usable, enjoyable and inclusive for a diverse audience.

  • Support marketing efforts of UX content, thought leadership and initiatives that drive Freestyle’s brand awareness and engagement with potential clients

  • Stay up-to-date with the latest UX trends, best practices and related emerging technologies, proactively proposing ideas where applicable


Qualities that will help you smash it;

  • Previous experience as a Junior-Midweight UX practitioner, showcasing potential and some experience with relevant projects

  • Enthusiasm and energy in front of clients, alongside attentive curiosity

  • Familiarity with quantitative and qualitative user research techniques

  • An eye for detail, data and consistency

  • Genuine interest to unlock unknowns by delving into the data

  • Eagerness to learn and collaborate with colleagues and clients alike

  • Strong communication skills to make the complex sound simple and engage a room

  • Passion for promoting accessibility and inclusivity in digital experiences

  • Ability to work effectively in a dynamic environment, managing multiple projects and deadlines with enthusiasm

  • Listening to new and innovative ideas and processes, alongside a willingness to share your own

  • Openness and accountability


Want to write the next chapter of your career story?
Apply now