CX short reads

 

Make an impact on your sales and customer experience with our collection of guides, research and thinking.

CX SHORT READ

 

Playing smart in a post-pandemic travel industry


Discover how to capitalise on the post-COVID opportunity, to own the booking phase, plan revenue and create consistent, confident customer experiences.

 

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GUIDE

 

Membership organisations: staying relevant in 2021


A playbook of tactics to take advantage of changing customer attitudes.

 

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