At Freestyle we pride ourselves on being innovative thinkers and pragmatic problem solvers. It’s all about the attitude, getting stuck in to solve our clients’ challenges, listening and learning so that we can deliver even better next time, being confident and building our skills every day so that we can all improve.
We are focused on delivering great customer experiences and this role is a fundamental part of this. Our clients rely on us to deliver outstanding ongoing service and support (and our reputation for quality and service are second to none) and as such, we’ll rely on you (with the support of our Delivery, Technical and QA/testing teams) to help deliver that service.
In this role, you’ll work with experienced QA (Quality Assurance) Engineers and Digital and Tech co-ordinator to ensure that digital products leaving our studio are of the highest quality - and that our clients receive the highest level of service and support.
As a Product Support Lead you are passionate about your work and your development - as well as being highly passionate about technology and learning new things. You are a highly motivated team player with great communication skills and a strong desire to collaborate and succeed. As you step into the role of Product Support Lead, you will be all of these things:
We’re Freestyle - we’re a digital product studio based in the heart of Warwickshire. Currently a team of 30, we span across strategy, design and build, in order to deliver outstanding digital experiences for a range of clients across a variety of sectors.
First and foremost, our people are always at the core of what we do here at Freestyle. We’re a really friendly bunch and we love working, collaborating (and having a laugh) together.
We have a great list of perks including, but not limited to 28 days holiday (20 days, 2 duvet days and 2 weeks shut down at Christmas) - plus the chance to buy and sell more holiday, BUPA cash plan, competitive pension, fresh bread deliveries weekly…artisan coffee, a dedicated social committee and a whole load more!
What’s more, we’ve fostered a culture of trust, and we believe in giving our people the autonomy to own and shape their role, and work flexibly around their personal commitments and interests. We’ve created a truly safe environment where people can innovate, create, play and experiment and in addition we promote a ‘fail fast, learn fast’ mentality with a genuine understanding that we’re all human.
So if you’re looking to join a progressive, people-focused environment where you can really add value and have an impact on how we do what we do then get in touch today.