RS Components - Customer Journey Mapping
Understanding complex engineering audiences and their experience with RS Components through audience research
Saxoprint offer simple format print products, such as stationery, leaflets and flyers, to businesses with limited experience of the print production and print design process, dispersed across a broad range of sectors from hospitality and leisure to charity and education.
They asked us to help establish the brand in the UK and grow their share of the small to medium-sized commercial print market.
To find some commonality of purpose across such a broad range of business sectors we undertook a three-stage process, to get under the skin of the business, the target audience and develop an effective customer-focused digital strategy:
We needed to find a solution to ensure Saxoprint's customers received excellent and tailored designs for their businesses. Even more importantly, we wanted to ensure they still provided a human touch to online ordering.
ProStudio brings together quality print designers with businesses who need print design, in a genuinely useful community.
This disruptive platform cuts out the agency middleman, giving businesses access to cost-effective print and giving designers access to new clients.
Saxoprint in turn benefits through the print production orders that come from the design briefs commissioned through the platform.
"ProStudio draws inspiration from disruption success stories like Airbnb and Uber. It centres around the idea of a collaborative economy where customers and suppliers of services across a supply chain can come together for mutual benefit."
Corporate Content Awards
Senior Front-End Developer
Will’s experience with Episerver meant he was well-placed to lead the ProStudio build, turning a great concept into a fully-functioning online community.
Want to work with Will? Drop him an email: