Nothing feels normal anymore. There’s no clear path ahead and nobody knows when all of this will end.

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Here's the deal.

Customer service, CX, marketing and digital teams are barely coping. You’re worried about your own ability to deliver because it’s difficult to see ahead, let alone plan for the future.

In the meantime, customers are clouding your view even more, as they’re demanding new types of information, wanting to cancel orders and showing behaviours you never anticipated them having in the first place.

 

Welcome to 2020. Coronavirus is our newest industry disruptor.

 

But people are still spending money.

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They’re simply being more selective with where they’re spending it: where it matters most to them.

And it’s your job now to make this new, chaos-driven journey memorable, clear, easy.
Because whatever your customers are about to go through, that's what is going to become the new benchmark of experience for your customers. Good or bad.


Where we can help is in identifying your customers’ crisis pain points:

  • What does your customer experience during a crisis look like?
  • What do your customers want from you?
  • What’s the best way for you to deliver a top-notch customer-centric journey even during a World pandemic?

Zero Day - the crisis roadmap digital workshop

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To answer all these questions, we’ve put together Zero Day - the live digital workshop where our team and your team come together, to create your customer-centric crisis roadmap. At the end, you’ll be able to:

  • Pivot your efforts to meet your customers' expectations during these challenging times
  • Move forward with a roadmap of actions to implement crisis changes that matter to your customers
  • Sleep a little bit better at night knowing you’ve done everything possible for your customers and your company to thrive during this moment of crisis

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We specialise in bringing clarity to complexity, creating memorable customer experiences.

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If this is one of those times when the problem at hand feels more complex than clear, please get in touch.

We look forward to hearing from you.

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The digital product studio that brings clarity to complexity.