Nothing feels normal anymore. There’s no clear path ahead and nobody knows when all of this will end.
Here's the deal.
Customer service, CX, marketing and digital teams are barely coping. You’re worried about your own ability to deliver because it’s difficult to see ahead, let alone plan for the future.
In the meantime, customers are clouding your view even more, as they’re demanding new types of information, wanting to cancel orders and showing behaviours you never anticipated them having in the first place.
Welcome to 2020. Coronavirus is our newest industry disruptor.
They’re simply being more selective with where they’re spending it: where it matters most to them.
And it’s your job now to make this new, chaos-driven journey memorable, clear, easy.
Because whatever your customers are about to go through, that's what is going to become the new benchmark of experience for your customers. Good or bad.
To answer all these questions, we’ve put together Zero Day - the live digital workshop where our team and your team come together, to create your customer-centric crisis roadmap. At the end, you’ll be able to:
If this is one of those times when the problem at hand feels more complex than clear, please get in touch.
We look forward to hearing from you.