Digital Accessibility Services

Accessibility auditing and advice for inclusive digital experiences

Why
accessibility matters

1 in 5 people has some sort of disability. That’s 20% of the population. Everyone will experience some sort of disability in their life, including sight and hearing loss.

Accessibility and usability go hand in hand

When you create with accessibility in mind, everyone benefits. Video captions are necessary for those with a hearing impairment, but also helps those in a noisy area who cannot hear. Similarly, using clear and concise subheadings effectively will mean easier browsing for those with ADHD and dyslexia, but also mean efficient scanning for someone who’s distracted or has limited time.

You cannot remove accessibility from creating a good experience. If you want an intuitive or seamless experience, you want an accessible one.

Keeping up with revenue growth,
cost savings and legal compliance.  

Accessibility is no longer an optional add on. It’s the right thing to do for society and your business, with benefits including increased revenue, cost savings on customer service efforts and improved employee engagement. 

The Web Content Accessibility Guidelines, also known as WCAG, have already been adopted by the UK as a legal requirement for public sector websites. The European Accessibility Act 2025 aims to extend this to the private sector, ensuring equal access to a broad range of online and digital services and products, such as websites, e-commerce platforms and more. This moves the dial from CSR to legal compliance.

28%

Increase in revenue amongst businesses that prioritise accessibility

66%

of customers will pay more to companies offering positive social impact & accessibility

39%

more likely to feel engaged at work when inclusivity & accessibility are prioritised

How we help you with accessibility

From our accessibility audit, you will get:

  • An understanding of accessibility issues discovered
  • Recommendations on addressing issues
  • Expertise to help inform your accessibility policies and write your accessibility statement

Your steps to an accessible experience

We carry out robust monitoring and testing to identify where accessibility issues are failing WCAG guidelines and harming the experience.  

With direct access to our experts, you will have the opportunity to upskill your team. Identify training gaps, increase internal accessibility knowledge and ensure your team is equipped to deliver accessible digital experiences moving forward.

Step 1. Accessibility audit Step 2. Prioritised guidance to address issues Step 3. Training for your internal team Step 4. Accessibility statement support

Documenting accessibility failures and evaluating the overall user experience

Automated testing will only catch about 11% of the accessibility issues on your website.

To really know what is going on, manual testing is imperative. We use assistive technology that over 40% of the population uses, testing across various browsers and operating systems, so you get a comprehensive audit.


The WCAG guidelines are just the starting point for accessibility. We help you move past the guidelines by testing with real, native users of assistive technology. A vital accessibility principle to follow is, ‘nothing about us, without us', to ensure needs are effectively met.

Our analysis spans multiple devices and content types, including PDFs and multimedia content.

Important content is often placed in downloadable PDFs, which are very rarely accessible, unless created in a specific way. Images with no alternative text and videos without captions or transcripts are also important content on websites that can create barriers to accessing information.